Monitoring of Satellite Network      

The network will be electronically monitored in it’s entirety on a 24/7 basis.  The hub based monitoring programs detect any changes in the operation of the links between the hub and the remote sites and any changes in the links between the FTI satellite gateway to the nodes and access points.  In most instances, changes in trends can be remedied remotely from the FTI Transponder Operations Center. 

All sites will be remotely monitored 24x7 by iDirect’s industry-leading iVantage® Network Management System (NMS). This is a complete suite of software-based tools to configure, monitor and control an entire satellite network from single or multiple locations. iVantage™ consists of three major components: iBuilder™, iMonitor™ and iSite™.

FTI ensures our complete network continually operates at peak efficiency. The iMonitor monitoring software provides in-depth views into both real-time and historical performance of the network including the health status of remotes, graphical displays, network probes and detailed bandwidth usage.

Remote satellite network control is accomplished by the iSite software. iSite remote commissioning tool facilitates deployment of new sites quickly by providing universal local access to configure and control iDirect devices from the field, including all iDirect remotes and network accelerators. Advanced features include auto-discovery of iDirect devices on the same LAN and audio feedback during antenna pointing.

Each site shall be monitored 24/7 for all aspects relating to satellite network connectivity:

1. Logging details of specific events and conditions.
2. Full satellite communication parameters
3. Full satellite traffic reports
4. Full IP traffic reports
5. Operating temperature of the satellite router.
6. Full remote status reporting
7. Latency
8. QoS

All monitoring and reporting is ‘real-time’, historical reports are available.

All “standard business day maintenance” will be conducted remotely on a 24/7 basis as problems are detected.  All on-site “standard business day maintenance” will be conducted during 8 AM to 5 PM in the local time zone.

 

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Network Monitoring      

FTI utilizes a Network Management Software (NMS) to remotely monitor all critical nodes and points of connectivity within the customer's network. The NMS enables FTI to quickly detect, diagnose and resolve network performance problems and outages.
This software provides comprehensive performance, fault management and network availability tools to ensure that your network is always running at peak performance. Via a cutting-edge, customizable web interface, FTI can offer a unified view into the performance of thousands of nodes and interfaces on the network, all from a single web page.

Each site shall be monitored 24/7 for all aspects of wireless network connectivity:

• QoS and Traffic Prioritization.
• Transmit Power, Multi-Hop, and RSSI Threshold
• Monitoring real-time activity.
• All Node Statistics and Faults are recorded in log files.

FTI  can also monitor environments such as phone or wiring closets, critical rack cabinets, large computer rooms or data centers, multi building facilities and facilities of all types and sizes.  FTI can offer services of  monitoring computer room temperature, humidity, power, room entry and much more in multiple locations.

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Maintenance Plans      

Below are the FTI Standard Maintenance plans (Applies Following Warranty Period)

OPTION 1	BEST IN SAVINGS (AND DOWNTIME) - MONTHLY PM PLAN Contracted Maintenance Agreement: FTI will provide on-site outage repair with a 4 hour response time and once a month on-site preventative maintenance support for all system components included in the plan. This price includes shipping and insurance, and the telephone use of FTI technical support.	15% of total retail price of equipment per month. $95.00 per hour portal-to-portal plus all out-of-pocket expenses for all additional requested service calls. 12 month minimum contract.
OPTION 2	BEST IN SAVINGS (AND DOWNTIME) - ANNUAL PM PLAN Contracted Maintenance Agreement: FTI will provide on-site outage repair with a 4 hour response time and once a year on-site preventative maintenance support for all system components included in the plan. This price includes shipping and insurance, and the telephone use of FTI technical support.	10% of total retail price of equipment per month.  $95.00 per hour portal-to-portal plus all out-of-pocket expenses for all additional requested service calls. 12 month minimum contract.
OPTION 3	NEXT BEST IN SAVINGS (AND DOWNTIME) Contracted Maintenance Agreement: FTI will maintain a stock of each of the non-hardware pieces of equipment in the network for immediate overnight delivery to troubled site. Turn-around time – 24 hours. This price includes shipping and insurance, and the telephone use of FTI technical support.	1. All-inclusive price is 10% of total retail price of equipment per month. 12 month minimum contract.
OPTION 4	BETTER IN SAVINGS (AND DOWNTIME) Non-Contracted Expedited Maintenance: FTI will expedite repairs on non-warranted and ship repaired equipment priority overnight to troubled site. Turn-around time approximately 3 to 4 weeks from date of receipt at FTI. This price includes shipping and insurance, and the telephone use of FTI technical support during the repair period.	20% of total retail price of equipment per incident.
OPTION 5	LOWEST PRICE ALTERNATIVE (RESULTS IN 6 TO 8 WEEK DOWNTIME) Non-Contracted Repairs: FTI will ship non-warranted non-functional electronics via FedEx 3-day once repaired to troubled site. Turn-around time approximately 6 to 8 weeks from date of receipt at FTI. The price does NOT include shipping, insurance, or telephone use of FTI technical support.	TBD once equipment is examined by FTI; shipping and insurance will be invoiced separately.
OPTION 5a	ALTERNATE SOLUTION Non-Contracted Equipment Rental: FTI will rent electronics (subject to availability) to troubled site, shipping the requested equipment priority overnight, while non-warranted non-functional equipment is at FTI for repair under the “Non-Contracted Repairs” –or- the “Non-Contracted Expedite Maintenance”. This option includes the telephone use of FTI technical support during the rental period.	10% of the total retail price of the requested electronics per month OR .7% of total retail price of requested electronics per day, portal to portal shipping & insurance will be invoiced separately.
OPTION 6	Per incident basis with a charge of $24/quarter hour with a quarter hour minimum. I further understand that any charges for FTI telephone technical support or equipment repair will be charged on a major credit card at the time of service.	$24/quarter hour with a quarter hour minimum charged to a major credit card at time of service.

 

NOTE: Maintenance Agreement excludes Acts of God such as Lightening, flood and fire, or any other circumstances reasonably beyond the control of FTI including, but not limited to, weather, war, riots, strikes, or acts or omissions of User or Vendor.

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