Whether you have a new network or an existing network, be assured that our Help Desk is here when you need us.  We can provide 24 hour service if required.  We provide telephone support for the entire client satellite network.  You are assigned a customer service representative with a response time not to exceed 30 minutes during your coverage period.

Hours Available

Standard:  9:00am to 6:00pm (Eastern) Monday - Friday
Extended:  8:00am to 8:00pm (Eastern) Monday - Saturday
Full:  24 Hour

Capabilities

Remote Diagnostics

Enabling quick and efficient analysis of problems and will usually provide a remedy to most trouble situations immediately, provided each site is equipped with a modem and a phone line.

 

Dedicated Spares

FTI will maintain a complete set of all client uplink and downlink components ready for shipment throughout the contract period.    If a replacement component is needed, FTI will ship the required component priority, over-night for immediate installation.  The repaired component will be warranted and placed back in client spare inventory, ready for any future need.

 

On-Site Maintenance

If your application requires guaranteed, on-site  hardware maintenance support, FTI offers a 24-hour On-Site Guaranteed Response option or we can provide an Annual On-Site Maintenance visit.

 

Time & Materials

If your application does not require support from FTI, you can choose FTI's standard rate for Emergency, Time & Materials Service Plan.