Support
We work with thousands of
organizations and private citizens from all fields and trades. Allow
us develop a solution right for your requirements.
Customer Support & Downloads
Customer satisfaction is our policy.
At FTI, we monitor every component of our broadband satellite Internet system 24/7, 365 days a year. So you can have total peace of mind that our network will work as expected.
But should you ever have a technical problem or communication issue, whether it’s 3pm or 3am, just call our dedicated tech support line at 800-833-3353 or use our online form. An expert from the FTI team will gladly perform troubleshooting and work to resolve the issue promptly. We understand that time is money, so we’re as dedicated to getting you up and running as you are.
iDirect Software Tools
Right Click and select Save Target As for the files listed below to download --
iDirect modem/router software update 6.46Kb
iNfinity Package File (4Mb)
Remote 2Plus Package File (3.5Mb)
Satellite Tools & Software
Dish Pointer - Look Angle Calculator
Coverage Maps - G19 C-band (jpg)
Coverage Maps - G19 C-band (pdf)
Coverage Maps - G19 Ku-band (jpg)
Coverage Maps - G19 Ku-band (pdf)
How to build a DB-9 -to- RJ-45 adapter (73 KB)
Legal Downloads
Terms of Service, Subscriber Agreement, etc.
FTI Privacy Policy - ftionline.com (pdf)
FTI Acceptable Use Policy (pdf)
FTI Subscriber Agreement (pdf)
Equipment Maintenance Agreement Options (pdf)
Extended Equipment Return Policy (pdf)
CALEA Information (html)
Other Helpful Software
RADMIN: Remote Control Software. Try it Free! Click Here
CyberPatrol - Parental Control and Internet Filtering Software for Families, Business, and Education. Click Here
Spam filter for Outlook and Express. - Download SPAMfighter today. Click Here
Avast! Anti-virus Software Visit Avast.com
AVG Antivirus Software Click Here
Norman Security Suite Click Here