We work with thousands of organizations and private citizens from all fields and trades. Allow us develop a solution right for your requirements.

Customer Support & Downloads

Customer satisfaction is our policy.

At FTI, we monitor every component of our broadband satellite Internet system 24/7, 365 days a year. So you can have total peace of mind that our network will work as expected.

But should you ever have a technical problem or communication issue, whether it’s 3pm or 3am, just call our dedicated  tech support line at 800-833-3353 or use our online form. An expert from the FTI team will gladly perform troubleshooting and work to resolve the issue promptly. We understand that time is money, so we’re as dedicated to getting you up and running as you are.

Links of Interest


In order to view the files please download the FREE Adobe Reader here


iDirect Software Tools

Right Click and select Save Target As  for the files listed below  to download --

iDirect iSite v. 7.07

iNfinity Package File (4Mb)

Remote 2Plus Package File (3.5Mb)

How to build a DB-9 -to- RJ-45 adapter (73 KB)

Tool Kit List (105KB pdf)

Technical Support Payment

Pre-Pay for Telephone Technical Support

Choose the length of support required and Click the Buy Now Button:



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